Terms and Conditions

Introduction

By using this app ("CAMI"), you agree to the following Terms and Conditions. Please read them carefully before using the app.

Service Use

  • CAMI provides wellbeing support through structured conversations.
    It does not provide medical advice, psychological therapy, professional counselling or diagnosis.

  • CAMI is available 24/7. However, in emergencies or high-risk situations, you must contact emergency services or appropriate helplines immediately.

User Responsibilities

  • You must use CAMI responsibly and not misuse the service.

  • Ensure the confidentiality of your login details and inform us immediately of any unauthorized use.

  • The service is intended for your personal use only and should not be shared with unauthorized individuals.

Privacy and Data

  • All personal data is stored securely on servers located in the UK, protected by  industry-standard security measures.

  • Your data will be anonymized and used to improve our services but will not be shared or sold to third parties.

  • You have the right to request access, amendment, or deletion of your data in compliance with GDPR regulations.

Confidentiality

  • Conversations with Cami are confidential unless Cami has a concern about your safety. Your safety is our priority.

  • If Cami detects something that suggests you might be at risk of harm, it will share this concern with the designated safeguarding lead at your school. 

  • Only the relevant concern will be shared, not the full content of the conversation, and you will be informed when this happens.

Safeguarding and Risk Alerts

  • The app includes a risk assessment feature categorizing user interactions into risk levels (low, medium, high)

  • Medium and high-risk interactions generate alerts for designated safeguarding personnel to ensure appropriate follow-up actions.

  • Outside designated office hours, CAMI directs users to external support services.

Liability

  • The app providers are not liable for indirect or consequential damages arising from the use or inability to use CAMI.

  • The providers' total liability in connection with this service is limited to the fees paid by the user's associated organization over the previous 6 months.

Intellectual Property

  • All intellectual property rights associated with CAMI belong exclusively to Cambridge Mind Technologies Ltd.

  • Users are granted a non-transferable license to access and use the service solely for personal wellbeing purposes.

Termination

  • Access to the app can be terminated if you breach these terms or misuse the service.

  • Upon termination, your data can be deleted upon your request in line with data protection regulations.

Changes to Terms

  • These terms may be updated periodically. Continued use of the app after changes signifies acceptance of the new terms.

Contact Information

  • For questions or concerns regarding these Terms and Conditions, please contact support via the app or provided contact details.